TERMS AND CONDITIONS
Please read these clauses carefully as once you start your journey with us, you accept these terms and conditions by default.
We are a mediating company between clients and service providers.
POLICIES AND GENERAL CONDITIONS
Our sales staff is obliged to inform and advise so that your trip is as pleasant as possible and that no unforeseen events affect its continuity. After the aforementioned by the sales staff, I certify that I have been informed about the general conditions of the contract with Grupo de Inversiones Read Domínguez, SRL, also that at the time of the purchase of these services I exonerate Grupo de Inversiones Read Domínguez, SRL from all liability and compensation, in case of pre-existing illnesses, mental illness and/or any other illness, medical procedure or accident. Payment of difference in any of the services purchased, lack of "client" documents, cancellations, suspension or any other situation that may arise in the services purchased.
"The client" is responsible for managing their visas according to the destination, therefore the company is not responsible for the delays caused by them or for the expenses incurred in the event that a visa is denied. In case of refusal of a visa for world destinations or any other permission that the client needs to use the purchased services, the payment made by the client will NOT be returned in case the client has purchased the services.
As a travel wholesaler, we declare that we act as an intermediary between passengers and operators of the services provided, both air and land, taking responsibility for compliance with the services mentioned in each program, but declining all responsibility for delays, strikes, earthquakes, hurricanes, avalanches or other causes of force majeure, as well as any loss, damage, etc...
Grupo de Inversiones Read Domínguez, SRL, is governed by the laws of the Dominican Republic, under any claim, we must be tried and prosecuted through the laws of that country.
ACCOMMODATION:
It is the responsibility of the hotel to grant the room or rooms according to the specifications established by the client in the reservation. Hotels mostly handle 1 bed and 2 in some rooms, the maximum allowed is depending on the accommodation is 4 people. Only the accommodation establishment will determine which are the ages for which children's rates apply, and will also determine which are infants. For a child to pay as a child, there must be at least two adults sharing the same room. Hotels reserve the right to admit 1 adult plus 1 child or infant in a room.
In Europe, South America and Japan it is common for hotels to have one bed per person (except couples), with a maximum of 3 people per room. In these establishments, children under 12 years of age and over 4 years of age pay -with some exceptions- the same as an adult. In the United States, Canada, Mexico, the Far East (except Japan) and the South Pacific, it is common for hotels to have two double beds and allow accommodation for up to 4 people, in existing beds. In the case of married couples, they usually provide rooms with a king size bed. Hotels that apply a family plan, allow two children under 12 years old to stay at no additional charge, with two adults in the same room, using existing bedding. If an additional bed is required, its amount must be paid directly by "the client" to the hotel.
PACKAGES WITH ACCOMMODATION INCLUDE:
In case of apply:
a) Lodging in the indicated hotels or of similar category and price, confirmed before departure and as they appear in the vouchers or other travel documents that are delivered "to the client"; b) lodging taxes c) the meals indicated in the text of the itinerary, if applicable; d) the mentioned transfers, visits and excursions; e) detailed land, air or sea transportation; f) Accompanying guide g) any other service expressly indicated.
CHANGE OF ITINERARY AND HOTELS:
The organizer may, for reasons of force majeure (strike, meteorological phenomena, terrorist acts, political contingencies), fortuitous event or security, modify both the itinerary and the hotels for others of a similar category and comfort, as well as the departure time of trips, prior communication to "the client". If a confirmed hotel is overbooked, "the client" will stay in a hotel of a similar or higher category.
TIMES OF ENTRY AND DEPARTURE IN THE ACCOMMODATIONS:
The rooms are delivered, normally, from 03:00 pm (15:00 hours). In some hotels the hours of entry may vary.
If the passengers arrive before the scheduled time, the delivery of the rooms is subject to the availability of space and the policy of each hotel, as well as the hotel being subject to granting access to the common areas. On the day of departure the rooms "the client" must leave the room at the time established in accordance with the policies and conditions of the hotel visited, therefore, in the event that "the client" wishes to stay longer in the room, they must notify to the hotel reception and carry out the corresponding procedures. "The client" must take into account that, if a prior arrangement is not made, staying in their room beyond the regular check-out time implies the automatic charge of an extra amount.
AIR TICKETS IN PACKAGES
The air tickets included in the tourist packages are valid to travel on the dates for which they have been confirmed and are indicated on their issuance. Once issued, airline tickets are non-refundable if the trip does not take place on the scheduled dates. Some airlines, at certain times of the year, authorize date changes before the start of the trip, before paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with these regulations, granting in replacement of the accommodation that the client no longer receives abroad, the meals and the necessary accommodation until it can be transported to its destination. "The client" must have insurance that covers the expenses derived from any cancellation of flights due to weather conditions. Tickets issued are NON-REFUNDABLE, NON-TRANSFERABLE, NON-ENDORSABLE, any change generates a penalty and/or fare difference. For any claim on your air ticket you must contact the airline directly.
Changing with any airline must be made by contacting the airline. Only 30 days before the travel date indicated on your return, if the change is not made on time, you lose the ticket in its entirety. Baggage policies are subject to change, only the airline determines how much weight should be carried according to the travel season (check each airline's website and print a copy to take on the day of your trip).
AIRFARE
Air tickets are valid for travel on the dates for which they have been confirmed and are indicated on their issuance. Once issued, airline tickets are non-refundable if the trip does not take place on the scheduled dates. Some airlines, at certain times of the year, authorize date changes before the start of the trip, before paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with its regulations. "The client" must have insurance that covers the expenses derived from any cancellation of flights due to weather conditions. Tickets issued are NON-REFUNDABLE, NON-TRANSFERABLE, NON-ENDORSABLE, any change generates a penalty and/or fare difference. For any claim on your air ticket you must contact the airline directly. We are not responsible for any breach incurred by the airline from which you purchased your air ticket.
Changing with any airline must be made by contacting the airline. Only 30 days before the travel date indicated on your return, if the change is not made on time, you lose the ticket in its entirety. Baggage policies are subject to change, only the airline determines how much weight should be carried according to the travel season (check each airline's website and print a copy to take on the day of your trip).
TIPS
Those programs that include tips to porters in hotels and airports have special mention in this regard. This is not the case in airports since most of them do not have this service because they have been replaced by cars. Tips for drivers and guides are mostly not included and it is normal to give them when the service has been according to expectations.
TRANSFERS
Includes a suitcase and handbag in the price of transfers. If there is additional luggage that does not fit in the vehicle assigned for the transfer, "the client" must pay the supplement for transportation in an additional vehicle. If passengers arrive on a different flight or more than an hour later than the scheduled time, it is possible that they may miss transportation and have to go to the confirmed hotel on their own, without the right to a refund of the transfer paid from the country of arrival.
INSURANCE, CAR RENTAL, EXCURSIONS, CRUISES
If you have purchased any of these services through our website, consult the terms and conditions and additional information documents.
CUSTOMER DOCUMENTATION
The customer is solely responsible for their documentation. A valid passport and required visas must be provided according to the chosen itinerary. Where applicable, you must have the necessary vaccinations and health clearances.
Failure to comply with these requirements by "the client" will result in the loss of the right to any refund and suffer the consequences of its omission. The same happens when the authorities of any country refuse to allow your entry for any reason. All users, without exception (including children), must have their corresponding personal and family documentation in accordance with the laws of the country or countries visited. It will be in your name, when the trip requires it, obtaining visas, passports, vaccination certificates, etc. If the granting of visas is rejected, due to particular causes of the user, or entry to the country is denied due to the lack of requirements that are demanded, or due to a defect in the required documentation, or for not being a carrier of the same , the agency declines all responsibility for events of this nature, being for the client any expense that arises. In the tourist plans and/or programs, in case of not receiving the deposit on the stipulated date, the reservations will be AUTOMATICALLY CANCELED, cancellations that are not made prior to the date of the trip have a penalty. Name changes are not allowed after services are issued. Minors require permission to leave the country (even if they travel with their parents, or with one of the two), said permission must be signed and authenticated by both parents, accompanied by an authenticated photocopy of the signatory of the signatories and the birth certificate of the child in the countries that apply.
PENALTY FOR TRIP CANCELLATION (NOT APPLICABLE FOR AIR TICKETS):
Penalties vary depending on the selected service provider. All hotels, transfers, excursions, cruises, travel insurance, car rental handle their own penalty dates. Our company charges a penalty of 5% of the canceled service, as long as the client has paid it.
Remember that all rates or quotes and confirmations are subject to change and availability without prior notice.
Finally, we are not responsible for the conditions in which the client receives the service at the destination. For any claim on the services received, the client must go directly to the provider.
