TERMS AND CONDITIONS
Thank you for choosing our services! Below are the terms and conditions that apply to your tour with us. Please read these clauses carefully as once you start with us, by default you accept these terms and conditions.
We are a mediating company between customers and service providers.
GENERAL TERMS AND CONDITIONS
1. Travel Insurance: It is strongly recommended that the client purchase adequate travel insurance that provides medical, cancellation and baggage coverage. We are not responsible for the lack of insurance or for any incident or loss that may occur during the trip.
2. Documentation and travel requirements: It is the client's responsibility to obtain and carry with them all necessary travel documents, such as passports, visas, vaccination certificates, etc. We are not responsible for any issues that may arise due to missing required documents or non-compliance with travel requirements. The company is not responsible for delays caused by visas or for expenses incurred in case of refusal of a visa. In case of visa refusal, no refund will be made for the services purchased.
3. Limited liability due to force majeure: Tripci acts as an intermediary between passengers and operators of air, land, accommodation, travel insurance, cruise tours, events, transfers, vehicle rental, among others. The company is responsible for the fulfillment of the services mentioned in each program, but does not assume responsibility for delays, strikes, natural disasters or other causes of force majeure that may affect the trip, as well as for losses or damages resulting from these situations. All services are provided under the terms and conditions of the relevant providers.
4. Modifications and cancellations by providers: Providers are fully responsible for modifying or canceling the tour in case of unforeseen circumstances, such as natural disasters, political conflicts, strikes, among others. We are not responsible for such changes.
5. Medical Disclaimer: We are not responsible for pre-existing conditions, mental illness or other illnesses, medical procedures or accidents that may occur during travel. "The client" exonerates the company from any responsibility and compensation related to these situations.
6. Payment of differences and cancellations: "The customer" is responsible for paying any difference in the services purchased, as well as any cancellation or suspension that may arise. In the event of cancellation, the terms and conditions established by Tripci and the service provider will apply, and no refund may be made.
7. Residence country: As long as the service warrants it, it is mandatory to enter the residence country of the booking holder (the name of the booking holder must also be placed in room #1, in the passenger data #1) when searching for availability in the services offered through the website.
- The residence country considered at the time of accessing the hotel will be that of the booking holder according to the data provided at the time of making the reservation.
- It is the booking holder's responsibility to ensure that the residence country indicated on the reservation is accurate and matches the corresponding official documentation.
7.2. Verification of residence country: The hotel reserves the right to verify the residence country of the booking holder by presenting valid identification documents, such as passports or other official documents.
7.3. Implications of incorrect residence country: In the event that the residence country provided in the reservation does not match the official documentation presented at check-in, the hotel reserves the right to deny access or modify the conditions of the reservation according to its internal policy.
7.4. Error Correction: If an error is identified in the residence country provided on the reservation, the booking holder is advised to contact the hotel as soon as possible to rectify the situation.
- The hotel will do its best to help the booking holder correct any errors, subject to availability and current cancellation policies.
7.5. Legal Compliance: The hotel is committed to complying with all applicable laws and regulations related to verification of guests' residence country and registration of travelers in accordance with local and national regulations.
7.6. Responsibility of the booking holder: The booking holder is responsible for ensuring that all information provided when making the reservation is accurate and truthful, including the residence country.
By accepting these terms and conditions, the booking holder acknowledges and accepts that the residence country indicated in the reservation will be decisive when accessing the hotel, and agrees to comply with the requirements established by the hotel in relation to this aspect.
8. Applicable jurisdiction: Tripci is governed by the laws of the Dominican Republic. In the event of any claim or conflict, the laws of that country must be used for resolution.
ACCOMMODATION:
It is the responsibility of the hotel to grant the room or rooms according to the specifications established by the client in the reservation. Hotels mostly handle 1 bed and 2 in some rooms, the maximum allowed is depending on the accommodation is 4 people. Only the accommodation establishment will determine which are the ages for which children's rates apply, and will also determine which infants are. For a child to pay as a child, there must be at least two adults sharing the same room. Hotels reserve the right to admit 1 adult plus 1 child or infant in a room.
In Europe, South America and Japan it is common for hotels to have one bed per person (except couples), with a maximum of 3 people per room. In these establishments, children under 12 years of age and over 4 years of age pay -with some exceptions- the same as an adult. In the United States, Canada, Mexico, the Far East (except Japan) and the South Pacific, it is common for hotels to have two double beds and allow accommodation for up to 4 people, in existing beds. In the case of married couples, they usually provide rooms with a king size bed. Hotels that apply a family plan, allow two children under 12 years old to stay at no additional charge, with two adults in the same room, using existing bedding. If an additional bed is required, its amount must be paid directly by "the client" to the hotel.
PACKAGES WITH ACCOMMODATION INCLUDE:
In case of apply:
a) Lodging in the indicated hotels or of similar category and price, confirmed before departure and as they appear in the vouchers or other travel documents that are delivered "to the client"; b) lodging taxes c) the meals indicated in the text of the itinerary, if applicable; d) the mentioned transfers, visits and excursions; e) detailed land, air or sea transportation; f) Accompanying guide g) any other service expressly indicated.
CHANGE HOTELS:
If a confirmed hotel is overbooked, "the client" will stay in a hotel of a similar or higher category.
TIMES OF ENTRY AND DEPARTURE IN THE ACCOMMODATIONS:
The rooms are delivered, normally, from 03:00 pm (15:00 hours). In some hotels the hours of entry may vary.
If the passengers arrive before the scheduled time, the delivery of the rooms is subject to the availability of space and the policy of each hotel, as well as the hotel being subject to granting access to the common areas. On the day of departure the rooms "the client" must leave the room at the time established in accordance with the policies and conditions of the hotel visited, therefore, in the event that "the client" wishes to stay longer in the room, they must notify to the hotel reception and carry out the corresponding procedures. "The client" must take into account that, if a prior arrangement is not made, staying in their room beyond the regular check-out time implies the automatic charge of an extra amount.
AIR TICKETS IN PACKAGES
The air tickets included in the tourist packages are valid to travel on the dates for which they have been confirmed and are indicated on their issuance. Once issued, airline tickets are non-refundable if the trip does not take place on the scheduled dates. Some airlines, at certain times of the year, authorize date changes before the start of the trip, before paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with these regulations, granting in replacement of the accommodation that the client no longer receives abroad, the meals and the necessary accommodation until it can transport it to its destination. "The client" must have insurance that covers the expenses derived from any cancellation of flights due to weather conditions. Tickets issued are NON-REFUNDABLE, NON-TRANSFERABLE, NON-ENDORSABLE, any change generates a penalty and/or fare difference. For any claim on your air ticket you must contact the airline directly.
Changing with any airline must be made by contacting the airline. Only 30 days before the travel date indicated on your return, if the change is not made on time, you lose the ticket in its entirety. Baggage policies are subject to change, only the airline determines how much weight should be carried according to the travel season (check each airline's website and print a copy to take on the day of your trip).
Air tickets
Air tickets are valid for travel on the dates for which they have been confirmed and are indicated on their issuance. Once issued, airline tickets are non-refundable if the trip does not take place on the scheduled dates. Some airlines, at certain times of the year, authorize date changes before the start of the trip, before paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with its regulations. "The client" must have insurance that covers the expenses derived from any cancellation of flights due to weather conditions. Tickets issued are NON-REFUNDABLE, NON-TRANSFERABLE, NON-ENDORSABLE, any change generates a penalty and/or fare difference. For any claim on your air ticket you must contact the airline directly. We are not responsible for any breach incurred by the airline from which you purchased your air ticket.
Changing with any airline must be made by contacting the airline. Only 30 days before the travel date indicated on your return, if the change is not made on time, you lose the ticket in its entirety. Baggage policies are subject to change, only the airline determines how much weight should be carried according to the travel season (check each airline's website and print a copy to take on the day of your trip).
TIPS
Those programs that include tips to porters in hotels and airports have special mention in this regard. This is not the case in airports since most of them do not have this service because they have been replaced by cars. Tips for drivers and guides are mostly not included and it is normal to give them when the service has been according to expectations.
The amount of tip can vary depending on various factors, such as the quality of the service, the duration of the tour, the complexity of the task, among others. There is no fixed amount established in some countries, in others there is a fixed amount, but it is common to give a percentage of the total cost of the service or a discretionary amount that is considered appropriate.
It is important to be aware of local customs and regulations regarding tipping, as these can vary from country to country. In some places, tips are an essential part of the income of tourism workers, while in other places they may be less common or even unexpected. It is always advisable to inquire about tipping practices at the specific destination in order to act in accordance with local customs.
INSURANCE, CAR RENTAL, EXCURSIONS, CRUISES
If you have purchased any of these services through our website, consult the terms and conditions documents and additional information for each service.
1. Insurance coverage and claims: Make sure you understand the details of the insurance coverage purchased, including the situations covered, the limits of compensation and the steps to follow if you file a claim.
2. Vehicle Rental Conditions: Review the vehicle rental conditions, including driver's license requirements, security deposits, age restrictions, mileage allowance, fuel policies, and any additional charges that may apply.
3. Excursion Details: View details of the excursions you have booked, including duration, itinerary, inclusions and exclusions, cancellation and refund policies, as well as any specific requirements or restrictions.
4. Cruise Policies: Familiarize yourself with the cruise's policies and procedures, such as embarkation and disembarkation times, accommodation options, rules of conduct on board, included activities, and dining options.
CUSTOMER DOCUMENTATION
The customer is solely responsible for their documentation. A valid passport and required visas must be provided according to the chosen itinerary. Where applicable, you must have the necessary vaccinations and health clearances.
Failure to comply with these requirements by "the client" will result in the loss of the right to any refund and suffer the consequences of its omission. The same happens when the authorities of any country refuse to allow your entry for any reason. All users, without exception (including children), must have their corresponding personal and family documentation in accordance with the laws of the country or countries visited. It will be in your name, when the trip requires it, obtaining visas, passports, vaccination certificates, etc. If the granting of visas is rejected, due to particular causes of the user, or entry to the country is denied due to the lack of requirements that are demanded, or due to a defect in the required documentation, or for not being a carrier of the same , the agency declines all responsibility for events of this nature, being for the client any expense that arises. In the tourist plans and/or programs, in case of not receiving the deposit on the stipulated date, the reservations will be AUTOMATICALLY CANCELED, cancellations that are not made prior to the date of the trip have a penalty. Name changes are not allowed after services are issued. Minors require permission to leave the country (even if they travel with their parents, or with one of the two), said permission must be signed and authenticated by both parents, accompanied by an authenticated photocopy of the signatory of the signatories and the birth certificate of the child in the countries that apply.
REGISTRATION TO THE PLATFORM:
The user will need their own account and it will be created according to the validation policies of each client. The user will be responsible for maintaining the confidentiality of his account and password. Likewise, the user will acknowledge and accept that he is responsible for all activities, including purchases made under his username or password.
The platform should only be used for individual reservations that go up to 5 reservations for the same complex on the same date, we leave the admission of reservations that exceed this limit to the consideration of the establishment of the contracted service and we do not recommend that it be exceeded.
RETURNS AND PENALTIES FOR CANCELLATION
The user has the obligation to read the cancellation policies of each reservation made before making the electronic payment of the same, the amounts to be refunded will be specified in the cancellation policy of each reservation and may be subject to different amounts depending on the amount of days remaining for the entrance, the charges for electronic transactions that are equivalent to 5% of the payment of the reservation will not be reimbursed in any case considering that this cost is related to the means of payment used and not to the reservation made. In case of applying for cancellation without cost and refund, the user must directly cancel their reservation on our platform and request a refund through an email to info@tripci.com, providing all the information of the reservation that they wish to cancel. Your request will be reviewed ensuring compliance with the cancellation policies specified in the reservation. We recommend you read our Return Policy and Cancellation Penalties policy.
CHANGES IN RESERVATIONS
Name Changes in Reservations: Name changes are not allowed in reservations once confirmed. It is the client's responsibility to ensure that the names provided at the time of booking are accurate and match the relevant official documentation.
Change of Nationality in Reservations: Nationality changes are not allowed in reservations once confirmed. The nationality provided at the time of booking must match the traveler's official documentation.
Age Changes: Changes in the age of travelers are not allowed once the reservation has been confirmed. Age information provided at the time of booking must be accurate and match official documentation.
Types of changes to reservations: Customers are informed that changes of any kind will not be accepted after the reservation has been confirmed. This includes, but is not limited to, changes to names, ages, nationalities or other information related to the reservation.
Customer Responsibility: The client is responsible for providing accurate and complete information when making the reservation. Any errors in the names or nationalities provided will be the sole responsibility of the client.
Procedure for Corrections: In case of errors in names or nationalities, it is recommended to contact our customer service as soon as possible to evaluate the situation. However, the possibility of correction is not guaranteed and will be subject to the policies and restrictions of the service providers.
Legal Implications: Fraudulent changes in names or nationalities in the attempt to circumvent legal restrictions may have legal consequences. The Company reserves the right to take appropriate measures in the event of attempted fraud.
PAYMENT METHODS
The accepted payment method is through payment gateway in DOP.
To make your purchase, the user may use any credit or debit card authorized by our company for online purchases. Online payments will be processed by a platform, which is described in our policies and this will be in charge of carrying out the online validation with the respective banks. The use of credit or debit cards will be subject to what is established in the Terms and Conditions in relation to the user's issuing bank, and to what is agreed in the respective Opening Contracts and Regulations for the Use of Credit Cards. In case of contradiction, what is expressed in the latter instrument shall prevail.
In the case of bank cards accepted at Tripci, aspects related to these, such as the date of issue, expiration, quota, blocks, secret code, will be governed by the respective contract of use of each bank, being the intermediation entity The corresponding financial institution is responsible for this information, so Tripci will not be responsible for any of the aforementioned aspects. In this sense, the financial intermediation entity that has issued the corresponding bank card, as part of its economic activity, will be solely responsible for any attack or attempted fraud against said bank cards, such as: phishing, carding or marbing; and consequently, Tripci will not be responsible in this regard, since it is beyond its scope of action.
Remember that all rates or quotes and confirmations are subject to change and availability without prior notice.
Finally, we are not responsible for the conditions in which the client receives the service at the destination. For any claim on the services received, the client must go directly to the provider.
It is important that "the client" read and understand these general policies and conditions before acquiring the services of Tripci, since by doing so they accept and agree with the established terms.
It is important to note that our terms and conditions are constantly being reviewed and that they can be updated at any time. As soon as any update is made, you will be notified.
If you have any questions, you can write to us at info@tripci.com
